Privacy Policy

1. Introduction

ParcelJi ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website (parcelji.com), mobile applications, and services (collectively, the "Platform").

By accessing or using our Platform, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you register, book a shipment, or interact with our Platform, we may collect:

Full name, email address, phone number
Postal address, city, state, pincode
Government ID details (Aadhaar, PAN) — for agents only
Bank account details — for agent commission payouts
Shipment details — pickup/destination addresses, parcel descriptions

2.2 Payment Information

Payment transactions are processed through third-party payment gateways (Razorpay). We do not store your full credit/debit card numbers. We only retain transaction IDs and payment status for record-keeping.

2.3 Automatically Collected Information

IP address, browser type, operating system
Pages visited, time spent, referring URLs
Device identifiers and location data (if permitted)
Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: Processing shipment bookings, assigning agents, tracking parcels
Communication: Sending SMS, email, and WhatsApp notifications about shipment status
Payments: Processing payments and agent commission payouts
Customer Support: Responding to inquiries, complaints, and feedback
Improvement: Analyzing usage patterns to enhance our platform and services
Legal Compliance: Meeting regulatory requirements under Indian law
Marketing: Sending promotional offers (only with your consent, with opt-out option)

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your data with:

Station Agents: Your name, phone, and shipment details are shared with assigned agents to fulfill delivery
Delivery Partners/Drivers: Limited contact details for last-mile delivery
Payment Processors: Razorpay, for processing transactions
SMS/Communication Providers: MSG91/Twilio, for sending notifications
Legal Authorities: When required by Indian law, court order, or government request

5. Data Security

We implement industry-standard security measures to protect your information:

SSL/TLS encryption for all data transmission
Encrypted password storage (bcrypt hashing)
Role-based access control — agents see only their assigned shipments
Regular security audits and vulnerability assessments
Secure hosting infrastructure

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies to:

Maintain your login session
Remember your preferences
Analyze website traffic (Google Analytics)
Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect certain functionality.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Shipment records are retained for a minimum of 7 years for legal and accounting compliance under Indian law. You may request deletion of your account by contacting us.

8. Your Rights

Under applicable Indian data protection laws, you have the right to:

Access your personal data held by us
Correct inaccurate or incomplete data
Request deletion of your data (subject to legal retention requirements)
Withdraw consent for marketing communications
Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at [email protected].

9. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the data immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our Platform after changes constitutes acceptance of the revised policy.